At M7 clothing, we understand that sometimes you may change your mind about your purchase or encounter issues with the product you received. Therefore, we offer an exchange policy for all products excluding panties, subject to the terms and conditions outlined below.

ELIGIBILITY FOR EXCHANGE

To be eligible for an exchange, the product must be in its original condition, unwashed, and with all tags and labels intact. All requests for exchange must be placed within seven (7) days of the delivery date.

PROCESS FOR EXCHANGE

If you wish to exchange your product, please reach out to our customer service team at +91 83569 51391 with your order number, the name of the product, and the reason for the exchange. Our team will guide you through the process and provide you with a Return Authorization Number (RAN), which you will need to include with your returned product.

All shipping charges for the returned product will be borne by the customer. Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria for an exchange. If the product is eligible, we will issue store credit for the value of the returned product. You can then use this credit to purchase a different product from our website.

EXCEPTIONS

Additionally, we cannot accept exchanges on any products that are on sale or part of a promotional offer.

REFUNDS

We do not offer refunds under any circumstances. However, if you receive a product that is damaged, defective, or incorrect, we will exchange it for you at no additional cost.

CANCELLATION OF EXCHANGE

Once you have placed an exchange order, it cannot be cancelled or modified.

LIMITATION OF LIABILITY

M7 Clothing shall not be liable for any damages, including but not limited to, incidental, consequential, or punitive damages arising out of or in connection with the exchange of any product.

We hope that our exchange policy provides you with peace of mind and confidence in your purchase at M7 Clothing. If you have any questions or concerns, please do not hesitate to contact us at +91 83569 51391.